Error 10060 & 10061 from Sam Cast and Sam Broadcast

This support article will explain the errors 10060 and 10061 in Sam Cast amd Sam Broadcast and hopefully fix the problem!

 

Error 10060 - Not connecting to stream host

Common Issues

  • Is the DNS or IP address prefixed with http://
    If so, please remove it.
  • Are outgoing connections allowed by the SAM computer?
  • Reusage of old encoders.

Details regarding the above issues.

  • Is the DNS or IP address prefixed with http://
    Check your encoder config, under "Server details". Make sure you only have the DNS or IP address of your server.
    In other words, if you are using a DNS address, you should enter for example terra.gaiastreams.com (no http://),
    if you are using an IP address you should enter 174.136.101.66 (no http://)
     
  • Are outgoing Connections Allowed?
    If you have your servers IP or DNS address entered correctly, try disabling your firewall if you use one.
    Some firewalls will block outgoing connections, this helps prevent viruses and malware from spreading.

    If this is the case, please check with your firewall provider about how to make an exception for your Sam
    software to be able to come through the firewall without disabling it!
     
  • Did you create a new encoder, or did you use an old one?
    Sometimes, if you used an encoder from an old stream, Sam will try to use your old stream information instead
    of the new information you entered in the server details tab.
    Make sure to delete your old encoder and create new encoders each time you change stream details!

Error 10061 - Stream Offline 

 Please verify:

  1. The DNAS is running.
  2. The password you have is correct (verify by logging into the DNAS admin).
  3. The DNAS is not already sourced.
  4. The encoder has no http:// or other protocol prefix.
  5. Outgoing connections from SAM to the server are allowed.

Details regarding the above issues.

  • To check that your Shoutcast DNAS (stream) is running, please put your stream address (including http:// and the port number) in to your web browsers (Internet explorer, Firefox, Chrome etc) address field.
    If you get a black page that says "Shoutcast D.N.A.S Status" and below that you see "Servers is down", then your streaming is working as expected.
    "Server is down" is completely normal and only means that there is currently no one streaming.
    Should you however get a page saying something like "404" and/or "Page not found", that means that your stream is not working as expected!
    Please user one of our terminals to restart your stream!
     
  • The password may be incorrect!
    You can verify this by putting your stream address (including http:// and the port number) in to your web browsers (Internet explorer, Firefox, Chrome etc) address field.
    In the upper right corner of the Shoutcast D.N.A.S page, you will find an admin login.
    Verify your password by trying to log in to the admin page.
    The username will always be admin.
    Enter your password by hand (do not copy/paste).

    If the page changes to say "SHOUTcast Listeners and Status", it means that your password did work.
    Check your encoder and make sure to enter the password by hand!
    If it still does not work, contact us for further investigation!
     
  • There could already be someone using the stream!
    You can verify this by putting your stream address (including http:// and the port number) in to your web browsers (Internet explorer, Firefox, Chrome etc) address field.
    If the pages gives you current stream informations (ie. not saying "server is down"), it means that someone is using your stream!
    If you generally don't lend your stream to anyone else, please change your password using one of our terminals!
     
  • If your stream encoder has http:// in front of the DNS or IP address, please remove it!
    See the solution for error 10060 above for more info!
     
  • A software, like a firewall might be blocking your ability to stream!
    Please see the solution for error 10060 above for more info!

If you are still having problems despite following this guide, please contact us for further investigation and help!

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